Questions You May Have About Your Subscription
Can I Buy Individual Tickets?
Tickets are sold by Series only. Tickets to individual events are not available. There are separate lectures in the Series, and a Series ticket includes all lectures.
Selling tickets as a package enables us to advertise the Series all at once and reduces the costs of presenting these notable speakers. If each event were marketed and ticketed individually, tickets would be twice as much as they are now. For the same reason, there are no Senior or Student discounts.
If I was a subscriber to the 2019-2020 series and I don’t subscribe to the 2020-2021 series, will I lose my seats?
The 2020-2021 series is just like past series – the only difference is the theater is your living room. As is the case every season, your seats are only guaranteed if you purchase the same number of tickets as you had seats in the 2019-2020 series.
I did not have tickets for the 2019-2020 series. If I order tickets for the 2020-2021 virtual series, am I guaranteed seats when we return to the theater?
No – you will have priority over other newcomers to the series who do not subscribe to this virtual season, but we cannot guarantee seats will be available when we return to the theater.
Will the lecture be recorded in case I miss the live event?
Yes, a recording of the lecture will be available to view for one week following the live event.
How do I get on the mailing list?
You may telephone our office: Oakland at (650) 343-8001, the Peninsula at (650) 348-0820 or Marin and Marin 2 at (650) 340-7004. You may also email us at email@example.com. As a policy, we do not solicit you with any other information unless you request it, nor do we provide any of your address information to any other source. (This policy applies to subscribers as well.)
When and how will I receive the link to join the Zoom presentation?
A unique link will be emailed to the email address we have on file one week before the event. We will also send the email invitation again as a reminder the week of the event. If you have multiple ticket holders who will be watching on different devices, please be sure to email us the main subscriber’s name, along with other ticket holders and their email addresses so we can send the link to everyone on your subscription.
What time should I log onto the event?
We suggest you login 30 minutes before the presentation begins to avoid any last minute issues.
How do I submit a question for the speaker?
When watching the presentation, there is a menu at the bottom of the screen. You can submit a question by clicking the Q&A button and typing your question. The moderator will ask questions once the speaker is done with their presentation.